Public Sector · Managed Support
Managed cloud support for public sector AWS and Azure environments
Ongoing AWS and Azure support for public sector organisations that need reliable cloud operations, better visibility, responsive help and practical improvement — without building a large internal cloud team.
- Senior AWS and Azure engineers
- Co-managed with internal teams
- Monitoring, incidents and improvement
- Out-of-hours support available
Public sector cloud support needs more than a helpdesk
Public sector cloud support is not just ticket handling. It needs technical ownership, visibility, monitoring, documentation, escalation, supplier clarity and continuous improvement.
No clear incident owner
Cloud incidents bouncing between suppliers and internal teams without ownership.
Monitoring gaps
Limited visibility of availability, backups, performance and operational risk.
Slow supplier responses
Long response times when something breaks or needs cloud expertise.
Unclear escalation
No defined route for urgent or critical cloud issues.
Under-documented environments
Limited diagrams, runbooks and operational evidence.
Stretched internal teams
Small teams spread across too many systems with no dedicated cloud capacity.
Cloud bills rising
Costs increasing with no clear ownership or improvement plan.
Unclear security ownership
Patching and security responsibilities split unevenly across suppliers and teams.
Limited out-of-hours cover
No senior visibility of critical workloads outside business hours.
What's included
What managed cloud support includes
AWS and Azure support
Help with platform issues, configuration, troubleshooting, escalation and improvements.
Monitoring and alerting
Visibility across key services, availability, performance, backups and operational risks.
Incident response
Support when something breaks, degrades or requires urgent cloud expertise.
Governance and administration
Access reviews, tagging, cost controls, policy checks, documentation and ownership.
Cloud cost control
Ongoing review of waste, reservations, sizing and avoidable spend.
Continuous improvement
Practical improvements to reliability, security, automation, monitoring and documentation.
Supplier handover support
Help understand, stabilise and support environments inherited from other providers.
Advisory and technical guidance
Senior cloud input for decisions, projects, risks and changes.
Support model
Flexible support that fits your context
IG CloudOps can work alongside internal IT teams, digital teams, application suppliers, security teams, procurement and governance teams, and existing managed service providers.
Outcomes
What changes once support is in place
When public sector teams choose IG CloudOps
- You have AWS or Azure but not enough internal cloud capacity.
- You need support without hiring permanent cloud engineers.
- Your current supplier is slow or unclear.
- You need better monitoring and resilience.
- You are worried about cloud cost or governance.
- You have inherited a cloud environment.
- You want support from experienced engineers, not just a ticket desk.
- You need a practical partner who can stabilise and improve over time.
Process
How we onboard managed cloud support
- 1
Cloud support review
Understand your current AWS/Azure estate, suppliers, risks and support needs.
- 2
Support onboarding
Set up access, documentation, escalation routes, monitoring and priorities.
- 3
Stabilise
Address urgent risks, visibility gaps and operational issues.
- 4
Improve
Continuously improve resilience, cost, governance and supportability.
Related
Related pages
Public Sector hub
Overview of public sector cloud services.
Learn more about Public Sector hub
Cloud Assurance
Independent review of governance, security, resilience and cost.
Learn more about Cloud Assurance
Azure Consulting
Landing zones, governance and operational support for Azure.
Learn more about Azure Consulting
Always-On Cloud Support
24/7 AWS and Azure managed support.
Learn more about Always-On Cloud Support
Outage Prevention
Identify and remove resilience risks before they cause incidents.
Learn more about Outage Prevention
Cost Optimisation
Practical AWS and Azure cost reduction.
Learn more about Cost Optimisation
FAQ
Managed cloud support questions
Do you provide managed support for both AWS and Azure?+
Yes. IG CloudOps provides managed support for AWS, Azure and mixed environments with senior engineers across both platforms.
Can you support public sector cloud environments alongside our internal team?+
Yes. We routinely operate co-managed support models with clearly defined responsibilities, escalation routes and shared documentation.
Do you offer out-of-hours support?+
Yes. We offer out-of-hours and 24/7 support options for critical workloads and public-service environments.
Can you help with cloud monitoring and alerting?+
Yes. We configure and improve monitoring, dashboards, alert routing and escalation across AWS and Azure services.
Can you take over from another supplier?+
Yes. We help stabilise, document and support environments transitioning from previous suppliers without disrupting services.
Can you help us reduce cloud costs?+
Yes. Ongoing cost reviews are part of managed support, including waste, sizing, reservations and ownership.
Do you provide documentation and reporting?+
Yes. We maintain operational documentation, runbooks and regular reporting suitable for governance and risk reviews.
Can you support both project work and ongoing operations?+
Yes. We combine ongoing managed support with project-based improvement work — migrations, modernisation, security and resilience.
Need experienced AWS and Azure support without building a bigger internal team?
Speak to IG CloudOps about a managed cloud support review and get a clear picture of how we can help stabilise, support and improve your environment.